PowerNest LLC — Refund and Cancellation Policy
Effective Date: August 19, 2025
Welcome to PowerNest LLC (“PowerNest,” “we,” “our,” or “us”). We value your trust and are committed to protecting your privacy. This Privacy Policy describes how we collect, use, disclose, and safeguard personal information in connection with our websites, products, and services. It also explains your rights and choices under applicable laws including the U.S. California Consumer Privacy Act (CCPA), the General Data Protection Regulation (GDPR), and other international frameworks.
1. Scope and Applicability
This policy applies to all payments made to PowerNest LLC, whether processed:
• Over the phone (MOTO transactions)
• Through email authorization or manually entered card transactions
• Via online invoices, hosted payment links, or ACH/bank transfers
By completing a transaction with PowerNest LLC, you acknowledge that you have read, understood, and agreed to the terms of this Refund Policy.
2. Refund Eligibility
Refunds are evaluated on a case-by-case basis and may be approved under the following circumstances:
• Duplicate or erroneous transactions processed in error
• Services not rendered or delivered as agreed in writing
• Order cancellation requests made within the allowable timeframe (see Section 4)
• Verified unauthorized use of payment credentials, after investigation and confirmation
All refund requests must be initiated by the original cardholder and supported by verifiable documentation (e.g., transaction receipt, invoice, or authorization record).
3. Non-Refundable Fees and Services
Certain items are strictly non-refundable, including:
• Completed consulting, support, or digital service deliverables
• Custom-built projects, software integrations, or campaign work already initiated
• Setup, onboarding, or administrative fees
• Non-recoverable third-party expenses (e.g., licensing, registration, hosting, merchant fees)
• Services already billed for a specific time period once that period has begun
Partial refunds may be granted at the discretion of PowerNest LLC, based on the percentage of work completed and recoverable costs.
4. Refund Request Procedure
To submit a refund request:
1. Contact our Billing Department via contact@powernesttech.com or +1 (844) 584-7813.
2. Provide the following details:
o Full name, company name (if applicable), and phone number
o Transaction date, amount, and last four digits of the payment card
o Clear explanation of the reason for the request
3. Submit your request within 7 business days of the original transaction.
Refund requests submitted after 7 business days may not be eligible unless mandated by applicable law or card network policy.
5. Refund Processing and Method
Upon verification and approval:
• Refunds are processed back to the original payment method used (no exceptions).
• Typical processing time is 7–10 business days, depending on your financial institution.
• A confirmation email will be issued once your refund has been successfully processed.
PowerNest LLC does not provide cash, wire, or alternative payment refunds for MOTO transactions.
6. Telephone Order (MOTO) Transaction Compliance
As most transactions are completed via MOTO authorization:
• Verbal authorization is recorded, logged, or documented for security and audit purposes.
• A digital invoice or receipt is sent immediately following payment confirmation.
• We adhere to Visa, Mastercard, Discover, and American Express MOTO regulations, as well as PCI-DSS Level 1 standards for data security.
• All cardholder information is handled confidentially and never stored beyond the necessary retention period.
Refunds will only be credited to the original cardholder’s account for security and compliance reasons.
7. Chargebacks and Dispute Resolution
Before initiating a chargeback, customers are encouraged to contact PowerNest LLC directly to resolve the matter quickly and fairly.
We maintain all call recordings, signed agreements, and transaction logs to assist with dispute resolution.
If a chargeback is filed:
• PowerNest LLC reserves the right to suspend ongoing services until the dispute is resolved.
• Repeated or fraudulent chargebacks may result in account termination or legal recourse.
8. Cancellation Policy
• Cancellation requests must be made in writing (email is acceptable).
• If the request is received before service commencement, a full or partial refund may be issued.
• If work has already started, refunds may be prorated according to completed deliverables.
• For subscriptions or recurring services, cancellations take effect at the end of the current billing cycle.
No retroactive refunds are provided for unused service portions.
9. Fraud Prevention and Verification
PowerNest LLC reserves the right to:
• Verify identity and cardholder authorization before issuing refunds;
• Request supporting documents such as identification, authorization forms, or invoices;
• Deny or delay refunds if fraudulent activity or chargeback abuse is suspected;
• Report confirmed fraudulent behavior to processors, networks, and regulatory bodies.
10. Third-Party Processor Disclaimer
PowerNest LLC utilizes secure and PCI-compliant third-party payment processors (such as BeyondBancard, PayArc, Netevia, MerchantOne, ACH, and Nuvei/Paya etc).
While we facilitate refunds promptly, processing times and refund posting may vary depending on the processor or bank’s internal policies.
PowerNest LLC is not responsible for delays caused by third-party institutions.
11. Legal Jurisdiction and Arbitration
This policy shall be governed by and construed in accordance with the laws of the State of New York, USA, without regard to conflict of law principles.
Any disputes arising from or related to payments, refunds, or cancellations shall be resolved through binding arbitration in New York County, NY.
12. Modifications to Policy
PowerNest LLC reserves the right to revise this policy at any time.
Updates will be reflected on our official website with an updated “Effective Date.” Continued use of our services constitutes acceptance of the revised policy.
13. Customer Acknowledgment
By authorizing payment over the phone or through digital channels, the customer:
• Confirms that they are the authorized cardholder;
• Acknowledges having reviewed and agreed to this Refund and Cancellation Policy;
• Understands that verbal consent carries the same legal effect as written authorization.
14. Contact Information
Billing Department – PowerNest LLC
Email: contact@powernesttech.com
Phone: +1 (844) 584-7813
Address: 418 Broadway Ave, STE N, New York, NY 12207
